Refund policy

Return and Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase.

Returns and Refunds

We accept returns and issue refunds under the following conditions:

  1. Unopened Items Only

    • To be eligible for a return, the item must be unopened, unused, and in its original packaging.

    • Opened items are not eligible for a return or refund.

  2. Damaged or Defective Items

    • If your item arrives damaged or defective, we will offer a refund or replacement.

    • You must contact us within [1 day] of receiving the item.

    • Please provide the following:

      • Clear photo or video showing the damage/defect

      • Tracking number associated with your order

  3. Return Process

    • To initiate a return or refund, please contact us at [karensorganicbeauty@gmail.com] with your order number and supporting documentation.

    • If your return is approved, we will provide instructions for sending the item back (if required).

  4. Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed and applied to your original method of payment within [7 - 14 Business Days].

Exceptions

We do not offer refunds or exchanges on:

  • Opened products

  • Items returned without original packaging

  • Requests made beyond the allowed time frame